Question 1

How is the pricing for the paid tiers calculated?

Accepted Answer

The pricing for our paid tiers (Premium and Ultimate AI) is calculated on a per-user, per-month basis. For example, if you select the Premium plan for 10 users on a monthly billing cycle, the total cost will be 10 users * €5/user = €50 per month. If you choose the annual plan, you receive a discount, making it 10 users * €50/user/year = €500 per year. For the Ultimate AI tier, any recurring 'AI Boosts' you add are also factored into the total price.

Question 2

How is an 'AI functionality use' counted?

Accepted Answer

Each time you use a feature powered by our AI — such as generating a work profile, parsing a natural language time entry, or running a compliance check — it counts as one use. These are pooled at the organization level.

Question 3

What is the difference between a recurring 'AI Boost' and a one-time 'AI Boost Package'?

Accepted Answer

A recurring 'AI Boost' is a monthly add-on to your 'Ultimate AI' subscription that adds a set number of additional AI uses at a discounted rate, but they expire at the end of each month. An 'AI Boost Package' is a one-time purchase of a larger volume of AI uses that do not expire and roll over until they are all used. The former is ideal for consistent higher demand, while the latter is perfect for occasional, large-scale projects.

Question 4

What happens if we exceed our monthly AI usage limit?

Accepted Answer

On the Free and Premium plans, AI features will be temporarily disabled until the next month's cycle begins. Ultimate AI plan users can purchase 'AI Boost' packs at any time to add more uses to their monthly pool.

Question 5

Can we upgrade or downgrade our plan later?

Accepted Answer

Yes, you can upgrade your plan at any time. Your billing will be pro-rated. Downgrades will take effect at the end of your current billing cycle.

Question 6

What is your cancellation policy?

Accepted Answer

You can cancel your subscription at any time. Your plan will remain active until the end of the current billing period, and you will not be charged again.

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Frequently Asked Questions